Returns & Refunds

Because our products include food and other consumable goods, we do not accept returns or exchanges of honey, food products, or other consumable items.

Damaged or Defective Orders

If your order arrives damaged, leaking, broken, or otherwise defective due to shipping or handling during transit, please contact us within 7 days of delivery at owners@hubcityhoney.com.

Please include your order number and clear photos of the damaged product and packaging. We may request additional information or photos to help us file a claim with the carrier.

For qualifying damaged or defective orders, we will provide a replacement or full refund, including applicable original shipping costs, at our discretion.

Orders That Arrive in Good Condition

We do not offer refunds, returns, or exchanges for:

• Change of mind or buyer’s remorse

• Unwanted gifts

• Incorrectly ordered products

• Preference regarding flavor, texture, color, or crystallization

• Opened or partially used products

• Products that have been improperly stored after delivery

Honey is a natural product, and variations in color, flavor, texture, and crystallization are normal and are not considered defects.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

If you have a problem with your order, please reach out to us. We want to make things right whenever an issue occurs with your shipment.